Support

OMS 

Our goal is to provide responsive, professional support for every OMS customer.

Our support team can assist with:

• Account access

• Login and authentication

• Password resets

• Organization administration

• User invitations

• Platform configuration

• Report generation

• Technical issues

• Product questions

Contact Support

Email:

support@optelligentms.com

Response Goals

PriorityTarget Response

Critical production issueWithin 4 business hours

High priorityWithin 1 business day

General inquiriesWithin 2 business days

Support is provided during normal business hours, excluding company holidays.